![]() The connection with the phone is better (better doesn't mean acceptable) but the connection with the headset (a Cardo Freecom 4+) is very unstable. I tried it again when I changed my phone to a Samsung Galaxy S21. I complained to TomTom and those said it's a "known software issue" but refused to replace let alone refund it. Sometimes the display would blink alternating connected / disconnected at a furious pace. It would connect one day and not connect the next. I tried to pair it with my Huawei P20 Pro phone, and I could never get it to work properly. Out of curiosity, is the Garmin Zumo XT any better? The issue is really simple: this thingy is so unstable and unreliable that it practically becomes unusable. I wanted to share my experience to warn other people. In fact, when using apps like Calimoto or MyRouteApp to plan routes and then export them to gpx this becomes a moot point, but I didn't know at the time. ![]() I chose it over the Garmin because I like that it syncs over wifi and because everyone kept saying how much harder it is to plan routes with Garmin's basecamp. See:įor some older devices it might no longer be possible to purchase or renew TomTom services.I made the mistake of buying a TomTom Rider 550. If you are still not able to access your LIVE Services, reset your device to factory settings. Make sure that the Traffic service subscription is valid and activated.Ģ. , check again after completing all troubleshooting steps After resetting your device, wait for one hour and then check if your device can connect. ![]() f you are still not able to access your services, reset your device to factory settings. Check that the Traffic service subscription is valid and Activatedįor Smartphone Connected devices, make sure your phone is compatible andĢ. If this option is not available on your navigation device, from theįor Mazda Navigation System NB1 LIVE: From the Main Menu, selectĪfter following these steps, you'll see one of these screens:ġ. How do I perform a factory reset on my device?Ĥ. If you are still not able to access your services, reset your device to factory settings. See:Ĭonnecting your GO Discover/ Expert to TomTom services using your smartphoneģ. Make sure your phone is connected to your navigation device. ![]() Make sure that the Traffic service subscription is valid and listed as Activated If you're unsure of the model of your navigation device, you can click our chatbot Bongo in the bottom-right of the page to get help identifying your device.Ģ. TomTom GO Discover / GO Expert / GO Camper Max / GO Exclusive GO Discover, GO Expert, GO Camper Max & GO Exclusive If you are still unable to connect, the following steps depend on the type of navigation device you have: In some cases, you might see an error message while trying to connect to TomTom Traffic or LIVE Services. Make sure that you're in a country with TomTom Services coverage. A low battery may prevent your device from receiving TomTom Services. No GPS signal on your navigation device? Here's what to do You should see your current position on the driving view. Make sure that your device has a valid GPS signal. See:Ībout sharing information to use TomTom Traffic or LIVE Services Make sure that information sharing is enabled on your navigation device. TomTom Services are not available when your device is connected to your computer. If you are unable to connect to TomTom Traffic or LIVE Services, do the following:Ĭonnected to the computer.
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